Refund policy
At Anvrita, customer satisfaction is our priority. We are committed to delivering premium-quality jewellery and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Return, Refund & Exchange Policy below.
By placing an order on our website, you acknowledge and agree to the terms and conditions outlined in this policy.
1. Return & Exchange Eligibility
Return or exchange requests are accepted within 2 days from the date your order is delivered.
To qualify, please ensure that:
The request is submitted within 2 days of delivery.
The product is unused, unworn, and in its original condition.
All original packaging, tags, invoice, and accessories are included.
The item has not been washed, altered, damaged, or used after delivery.
Any request that does not satisfy these conditions may be declined.
2. Products Not Eligible for Return
Returns, refunds, or exchanges will not be accepted for:
Customized or personalized products.
Products that have been used, worn, washed, or altered.
Items returned without original packaging or tags.
Clearance sale or final sale purchases.
Gift cards or promotional items.
Products damaged after successful delivery.
3. Unboxing Video Requirement
A clear unboxing video is compulsory when reporting:
A damaged product.
An incorrect product.
Missing items.
An empty parcel.
The video should:
Begin before opening the shipment.
Clearly display the sealed package along with the shipping label.
Capture the complete unboxing process in one uninterrupted recording.
Claims submitted without proper unboxing proof may not be approved.
4. How to Request a Return or Exchange
To raise a request, contact our support team and share the following details:
Order Number.
Registered Email Address or Mobile Number.
Reason for the request.
Relevant product photos or videos.
Unboxing video (if applicable).
Once received, our team will review your request within a reasonable business timeframe. If approved, return instructions will be provided.
5. Shipping & Reverse Pickup
Depending on your location:
Reverse pickup may be arranged.
If reverse pickup is unavailable, customers must self-ship the product.
Please keep the courier receipt or shipment proof until the process is completed.
6. Refund Process
After the returned product reaches us and successfully passes our quality inspection:
Refunds will be issued through the original payment method or as store credit.
Processing time may vary depending on your payment provider or bank.
Shipping charges, COD charges, and convenience fees are generally non-refundable unless the error occurred from our side.
Refund requests may be rejected if the returned product does not meet our quality standards.
7. Exchange Policy
All exchange requests are subject to stock availability.
If the requested product is unavailable, we may provide:
A suitable alternate product.
Store credit.
A refund, where applicable.
For exchanges involving a higher-priced product, the customer must pay the price difference.
8. Order Cancellation
Orders can only be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted. In such cases, the Return & Exchange Policy will apply.
9. Verification & Fraud Prevention
To protect our customers and business, Anvrita reserves the right to:
Reject suspicious or fraudulent claims.
Request additional verification whenever required.
Restrict or block accounts with repeated or excessive return requests.
10. Contact Information
Brand: Anvrita
Email: anvrtiajewellery@gmail.com
WhatsApp: +91 1234567890
